Refund & Cancellation Policy
This policy describes eligibility and process for refunds related to the Platform Facilitation Fee.
1. Scope of the Refund Policy
The Refund Policy applies only to the Platform Fee paid for administrative facilitation services. It does not cover professional fees payable to an independent lawyer, government fees, notary/stamp charges, or third-party expenses.
2. When You May Be Eligible
- If administrative facilitation has not yet commenced and you request cancellation within 2 hours of payment.
- If duplicate payment is made due to a technical error.
- Where the Company is unable to provide the administrative facilitation for reasons attributable to the Company.
3. When You Are Not Eligible
- If administrative facilitation has already commenced (verification, coordination, scheduling).
- Non-response, incorrect details, missed contact attempts, or client non-cooperation.
- Any legal outcome or advice provided by an independent lawyer.
- Chargebacks initiated without prior communication with the support team.
4. Special Consideration
In unique and exceptional circumstances, at our sole discretion, we may offer a partial refund of up to 20% as a gesture of goodwill.
5. How to Request a Refund
Send an email to support@courtmarriagelucknow.com from your registered email, with the subject "Refund Request – [Application ID]". Our team will respond within 24 business hours.
6. Processing Time
Approved refunds are processed within 7–15 business days to the original payment source.